Plumbing Questions, Answered Straight

Real people answer the phone day and night, and the van reaching you has usually just left a job nearby. We give you an honest arrival window when you call rather than a vague promise. If water is going where it should not right now, our emergency plumbing team is the fastest route.

Turn off the water at the meter for a burst, isolate the gas at the meter if you can smell it, and switch off power to a leaking hot water unit at the meter box. Our pages on toilets overflowing, no hot water and gas leaks walk through the make-safe steps in detail.

The suburb's original sewers are century-old vitrified clay with displaced joints, and the mature brush box and fig street trees push roots straight into those joints. A drain that blocks repeatedly usually needs a camera look, not another blind clear, which is where our drainage team starts.

Yes. Much of the housing stock dates from before 1940, and we routinely renew corroded galvanised supply lines, repair clay drainage and match new fittings to older bathrooms. If you are weighing repair against renewal, our general plumbing hub is the place to start.

We work them constantly. Those flats run ageing shared storage hot water systems and flexi hoses that fail suddenly, and we treat any shared-supply fault with the whole run in mind, not just the connection in front of us. See our hot water hub for how we approach shared laundries.